Total Webcasting Introduces TW.AI, Real-Time Transcripts and Captioning for Live Webcasts, Powered by IBM Watson

Total Webcasting, a longtime leader in full service webcasting, has fully implemented TW.AI, an automated live transcript and captioning application as a part of Total Asset Manager, or TAM, Total Webcasting’s publishing platform.

Total Webcasting’s developers and engineers have been tackling the many challenges associated with the use of AI (artificial intelligence) for transcripts and captions in a live production environment. From professional high-quality audio acquisition to grammar and timing, Total Webcasting has now mastered the techniques required for acceptable use. Having completed the final step of integrating the processes into the Total Webcasting workflow, this enhanced service is now an industry standard to be followed. Additionally, this application provides in-room assistive technology by displaying the captions in real time for those attending in person.

As a way to introduce TW.AI, Total Webcasting is including this Value Added Service at no charge.

Total Webcasting Assists NYS Office of Mental Health Spread the Word

Healthcare has come to the forefront of America’s collective conscience of late, and that is no different here in New York State. However, if customers cannot reach healthcare services because of a disability or other obstacle, the quality of that care is moot.

With this hindrance in mind, during the months of November and December 2018, the New York State Office of Mental Health has been hosting listening sessions all across the state aimed at studying ride sharing services for their customers with disabilities. According to the OMH website, these listening sessions will help them “analyze current service options, the need and demand for accessible services, and identify opportunities and barriers to increasing these options for customers with disabilities.”

In order to canvas needs across New York, OMH scheduled the listening sessions in five key locations. The first was held in Buffalo on Nov. 27, the next in Syracuse on Nov. 28, and the third in White Plains (Westchester County) on Nov. 30. The final two are scheduled for Dec. 11 in Albany and Dec. 18 in Greenlawn (Long Island).

Total Webcasting is working with OMH to further enhance accessibility and outreach for all five of these important listening sessions, as well as a final presentation on findings to be held in January, by webcasting all of it live and providing archived footage to be watched again (or anew) on demand. It is imperative to spread the word on matters where one’s health and wellbeing are concerned, and Total Webcasting is proud to lend a hand.

Interested in keeping up with these listening sessions, or care to review what has been covered at the other locations? Follow the links below to stay informed (these will be updated as the final sessions occur).

Buffalo: November 27

Syracuse: November 28

Westchester: November 30

Albany: December 11

Long Island: December 18

Metastatic Breast Cancer Conference Shows Total Webcasting’s Range

As our previous blog posts reflect, Total Webcasting covers a varied assortment of events presented by a diverse range of clientele. From parades that celebrate culture and heritage to conferences hosted by global non-profit organizations to college commencement ceremonies, Total Webcasting has been there to enhance and maximize viewership.

On Saturday, October 27, Total Webcasting was in New York City for the New York Metastatic Breast Cancer Conference, hosted by the Susan G. Komen foundation (known formerly as Susan G. Komen for the Cure and The Susan G. Komen Breast Cancer Foundation). The conference consisted of keynote speakers, breakout sessions with audience interaction, and expert panels, and aimed to provide “learning, fellowship, pampering and the most current information on treatments, research trials, patient support and national issues related to metastatic/stage IV breast cancer (MBC).”


This year’s New York Metastatic Breast Cancer Conference has been popular viewing all across the country—both the live webcast and on demand—but has also attracted viewers from across the pond in Europe (France, Germany, Austria, etc.) and other countries.

Total Webcasting is proud to provide our services to a variety of customers, which include non-profits, state and local government organizations, educational institutions, private firms and businesses, and healthcare and sports organizations, among others.

Whatever your message may be, Total Webcasting can help you increase viewership and accessibility, just as it has for so many others!

Total Webcasting Helps UNICEF Reach Worldwide Audience

Perhaps no job better exemplifies the global reach of webcasting than our recent event with UNICEF, the United Nations Children’s Fund.

On Wednesday, September 26, 2018, during the United Nations General Assembly week, Total Webcasting was present at UNICEF’s office in New York City (adjacent to the United Nations headquarters) to webcast their high level meeting on Action for Refugee Education.

The Action for Refugee Education’s impressive panel.

Viewers tuned in to the live webcast from nearly 200 different cities across the globe, including locations on every continent except Antarctica. To date, the video has been viewed in over 500 cities on thousands of devices, from places as disparate as Al Hudaydah, Yemen, to Jagodina, Serbia, to Reykjavik, Iceland. It is pretty amazing to consider that our webcast was being viewed by people in Africa, Europe, Asia, Australia, and both North and South America—all at the same time.

According to their website, UNICEF “works in 190 countries and territories to save children’s lives, to defend their rights, and to help them fulfil their potential, from early childhood through adolescence.” Given the organization’s global mission, their expansive audience is unsurprising, and Total Webcasting is proud to have helped them deliver their message.

Willkommen! Total Webcasting Reaches Global Audience

On Saturday, September 15, 2018, Total Webcasting streamed the 61st German-American Steuben Parade in New York City, reaching an audience that stretched across the world. While the webcast was obviously very popular here in the United States and in Germany, thousands of viewers tuned in from over 500 different cities, including locations in Switzerland, Austria, France, Belgium, the United Kingdom, Spain, Russia, Norway, even places as diverse as Thailand, Libya, and the Maldives!

One of many floats featured in the 61st German-American Steuben Parade.

This was the fourth consecutive German-American Steuben Parade that we webcasted, and it was remarkably successful. Unlike many of our typical webcasts, the parade requires more than one technician onsite. When police shut down Fifth Avenue to vehicular traffic, there is a small window of time before the parade commences when our technicians can safely run cabling across the street, which is much more easily accomplished with a small team. Furthermore, during the parade, one technician operates the TW MediacartTM while a second controls and maneuvers a camera boom, used to capture sweeping shots of the passing floats, musicians, classic German automobiles, and other folks marching in the parade.

At last year’s parade, a gentleman approached us during the webcast with a request. His friend in Germany was watching the webcast, and he wanted to surprise her by appearing onscreen. Our technicians worked together to capture the man on camera for a few seconds during a lull between passing floats. The gentleman returned a few minutes later, gushing about how his friend, halfway around the globe in Germany, had seen him “on TV” and how happy it had made them both.

The same gentleman attended this year’s parade, and once again approached our technicians about getting a tiny bit of screentime. This year, however, he had a companion in tow, the very friend who had seen him on last year’s webcast. They had other acquaintances back in Germany, they said, and hoped to send a little greeting via the webcast. We obliged them.

The traditional dress, dances routines, and performances were sights worth seeing!

This uplifting little tale demonstrates the power and reach of webcasting. Our work can bring people together, even if they’re currently standing on opposite sides of the planet. For the worldwide audience of the 61st German-American Steuben Parade, and for our freund (friend), webcasting makes the world smaller, rendering great distances irrelevant.

Interested in seeing the parade—the people in traditional German attire, lively floats, talented performances, classic Volkswagens, and all the other sights—for yourself? You can view it here anytime!

Total Webcasting Continues Their Innovation with Assistive Technology Services

The following press release was published on on September 4, 2018, and is also viewable on their website here.

Since 2007, Total Webcasting has been providing its premier ‘Glass to Glass’ Webcasting solution to customers in the government, education, corporate, and non-profit sectors. Combining Total Asset Manager, TAM(SM), a cloud-based content publishing system; and the TW Mediacart (SM), a portable production system, Total Webcasting is a one-stop, white glove, full-service Webcasting provider.

Total Webcasting is committed to the development of Assistive Technologies for better access to Live and On-demand Webcasts for people with disabilities. As a leading provider of Full Service Video Production for government, education, and corporate organizations, Total Webcasting has advanced its live Webcast closed captioning service, now with In Room/Real-time Captions, so in-person attendees can benefit from Total Webcasting’s current Live Closed Caption functionality. According to the National Institute of Health, “Approximately 15% of American adults (37.5 million) aged 18 and over report some trouble hearing.” To address the issue of meeting participants having trouble following the program due to hearing challenges, Total Webcasting has added a low-cost solution that provides “in the room viewing” of the real-time transcript. Using ultra low latency streaming for signal acquisition and time shifting for Webcast viewing, Total Webcasting offers an uncompromised and innovative solution for a very challenging problem.

Total Webcasting has been integrating post-production closed captions to their Webcasts since 2007. In 2014, Total Transcript Integration (TTI) was released, which links media to transcripts, making all Total Webcasting videos ‘searchable.’ Today, TTI is fully functioning, using a combination of AI and human review for highly accurate transcription, systematic workflow, and a 12-hour or under turnaround no matter how long the content.

For more information on Total Webcasting’s In-Room Transcripts or TTI, contact

Total Webcasting, Inc.: An Introduction

For our inaugural post, we hope to introduce readers to Total Webcasting and the qualities that make us unique in a rapidly growing and continuously evolving industry. These insights will help frame future posts while also chronicling Total Webcasting’s journey through a complex and competitive market.

Since its founding in 2007, Total Webcasting has been focused on technology and services for the delivery of online video and content management. Based in the Mid-Hudson Valley of New York, Total Webcasting has provided its premier products and services to organizations all across the country for over a decade.

Early on as a start-up business, we sought to develop core technologies and establish relationships with initial customers. Over the years, those core technologies evolved and advanced through several renditions as the company fostered numerous enduring relationships. Thus, Total Webcasting has emerged as a company with a reputation for accepting challenges head-on and delivering high quality solutions.

Technology continues to develop at breakneck speeds. Because webcasting—the process of broadcasting audio and video transmissions over the internet—requires those in the industry to stay ahead of the curve, we are constantly revising and improving our equipment, hardware, solutions, and on-site strategies. Oftentimes, these upgrades are smaller in scale: more durable and lightweight cabling, more efficient power sources, tripods that fold more compactly. But we’re also always looking for the best cameras and video encoders and sound mixers, improving whenever we can. No matter how big or small the change, however, all new equipment is thoroughly vetted and tested before being deployed on a job.

Strong client relationships have also been paramount to the success of Total Webcasting. We are committed to addressing every need our customers express, and will do everything within our power to provide a solution, even if it’s something we’ve never done before. Every aspect of the webcasting process, from inception to final distribution, is included in our services, and content can be streamed to the screen of any device—from desktop computers and laptops to tablets and smartphones, lending credence to our Glass-to-Glass Solution. From the glass of our camera lens to the glass of the viewer’s screen, Total Webcasting has you covered.

Need closed captions for your audience? No problem; we have offered that service since 2007. Want to embed our live webcast feed into your own website? We can do that. Customizable registration options? That has been available since 2009 when we released Total Asset Manager (TAMTM), a Software as a Service (SaaS) product. Pay-per-view? Check. Do you have a lengthy program and wish viewers could simply click on a section of the transcription to skip to that moment in the video? We’ve had you covered since 2014 when Total Webcasting introduced its Total Transcript Integration. And unlike many of our competitors, Total Webcasting has no cap on attendees viewing a webcast, no matter where they are in the world. We are aware of many of the emerging demands in the webcasting industry, but customers are always welcome to inquire if we may have a solution to their unique needs.

A glance at some of the options and features available to viewers during a webcast: access to a live Twitter feed, a participation tab, and an interactive transcript, no name a few.

In closing, I would like to share a personal story that highlights some of the joys inherent in working in this business. As a technician, it was my job to webcast the two-day commencement ceremony of the State University of New York at New Paltz, the very institution that granted me my master’s degree. The weather was not very cooperative that weekend, rainy, breezy, and even in the best of times overcast and cool, but it was nice to be back on campus nonetheless.

The speeches were good, even memorable. There were no technical difficulties (and even though our technicians are equipped with plenty of redundant systems that allow them to operate without issue, it’s always a good day when they don’t need to resort to them). Plenty of coffee was consumed. Ostensibly, it was not a remarkable webcast.

However, near the end of the second day of the ceremonies, out of curiosity I accessed our live analytics report, which tallies unique IP addresses and sorts them by geographical location. I smiled at what I saw, and what the statistics implied. Then I looked at the numbers from the first day of graduation.

To date, nearly 3,000 unique IP addresses have accessed either the live webcast or the archived video. Obviously, this data cannot even begin to suggest how many individuals might have been huddled around a single screen in any one location, or how many repeated viewings there may have been. But the raw data was satisfying enough. At minimum, thousands of people across the globe had tuned in to watch their son or daughter, niece or nephew, grandson or granddaughter, best friend or godchild accept their college degree. There were viewers in France, Germany, Japan, China, Kenya, Pakistan, Nicaragua, Turkey, Egypt, Puerto Rico, Russia, Taiwan, Jamaica, Spain, and dozens of locations across the United States, to name a few.

Perhaps those who could not attend in person lived too far away or were too elderly, were ill or could not afford a distant trip. Maybe they had to work, or simply wanted to watch it all over again after the ceremony. Whatever the reason, it felt good to offer folks the opportunity to watch such a momentous occasion live (or later, on demand). It felt good to make a difference.