The Value of Customer Relations

We at Total Webcasting value the relationships we foster with customers, and work hard to build trust and good communication. Many of our customers have worked with us for over a decade and we hope to reach that milestone with many others.

Clifford Law Offices, based in Chicago, Illinois, is an example of a customer with whom we’ve developed an enduring relationship. On February 21, 2019, Total Webcasting traveled out to Chicago for the tenth consecutive year to webcast Clifford Law Offices’ continuing legal education (CLE) program. This year’s program, “The Path to Lawyer Well Being & Conscious Inclusion,” was a great success, drawing a webcast audience of almost 3,000 lawyers and helping them earn two hours worth of Illinois CLE credits.

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The panel for Clifford Law Offices’ 2019 CLE program.

Fortunately, Total Webcasting has many long-lasting relationships with clients, which is reflective of our reliability and proficiency as a company. In virtually every case, whenever Total Webcasting serves a new customer, we are called back for future work. It is one of our goals to continue to strengthen the business relationships we have, as well as discover new customers and build strong connections with them.

Total Webcasting Shares Conference Across the World

The International Conference on Protection and Accountability in Burma took place on February 8-9, 2019, at Barnard College in Manhattan, and Total Webcasting was there to offer its services on both days.

The conference focused upon the ongoing genocide and related conditions in Myanmar, an arguably underreported and neglected humanitarian crisis. According to the conference flyer, “the conference [was] designed to call the world’s attention to, and educate the international public at large about, the twofold need of protection and accountability which Rohingya genocide survivors and other ethnic and religious minorities such as Kachin, Shan, Karen, Myanmar Muslims, etc. demand and deserve.” The two-day conference was comprised of panels and keynote addresses that brought “together leading Rohingya campaigners, renowned genocide scholars, engaged international law practitioners, UN [United Nations] officials, and international friends of Rohingyas.”

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A panel from the first day of the conference.

Many of the in-room attendees came from overseas, and Total Webcasting’s Analytics Report for the webcast audience mirrors these diverse demographics. To date, viewers from more than 300 locations across the world have accessed the conference footage, including a global audience from over 200 cities for the live webcast. The conference was not only popular here in the United States and Southeast Asia (where Myanmar is located), but also in Canada and Europe.

Given the statistics in our Analytics Report, it appears that the conference’s goal of drawing attention to and educating the international community about the crisis in Myanmar was achieved. Total Webcasting is proud to support efforts like this to educate and highlight matters of global import.

Watch the full conference here!

Total Webcasting Introduces TW.AI, Real-Time Transcripts and Captioning for Live Webcasts, Powered by IBM Watson

Total Webcasting, a longtime leader in full service webcasting, has fully implemented TW.AI, an automated live transcript and captioning application as a part of Total Asset Manager, or TAM, Total Webcasting’s publishing platform.

Total Webcasting’s developers and engineers have been tackling the many challenges associated with the use of AI (artificial intelligence) for transcripts and captions in a live production environment. From professional high-quality audio acquisition to grammar and timing, Total Webcasting has now mastered the techniques required for acceptable use. Having completed the final step of integrating the processes into the Total Webcasting workflow, this enhanced service is now an industry standard to be followed. Additionally, this application provides in-room assistive technology by displaying the captions in real time for those attending in person.

As a way to introduce TW.AI, Total Webcasting is including this Value Added Service at no charge.

Total Webcasting Assists NYS Office of Mental Health Spread the Word

Healthcare has come to the forefront of America’s collective conscience of late, and that is no different here in New York State. However, if customers cannot reach healthcare services because of a disability or other obstacle, the quality of that care is moot.

With this hindrance in mind, during the months of November and December 2018, the New York State Office of Mental Health has been hosting listening sessions all across the state aimed at studying ride sharing services for their customers with disabilities. According to the OMH website, these listening sessions will help them “analyze current service options, the need and demand for accessible services, and identify opportunities and barriers to increasing these options for customers with disabilities.”

In order to canvas needs across New York, OMH scheduled the listening sessions in five key locations. The first was held in Buffalo on Nov. 27, the next in Syracuse on Nov. 28, and the third in White Plains (Westchester County) on Nov. 30. The final two are scheduled for Dec. 11 in Albany and Dec. 18 in Greenlawn (Long Island).

Total Webcasting is working with OMH to further enhance accessibility and outreach for all five of these important listening sessions, as well as a final presentation on findings to be held in January, by webcasting all of it live and providing archived footage to be watched again (or anew) on demand. It is imperative to spread the word on matters where one’s health and wellbeing are concerned, and Total Webcasting is proud to lend a hand.

Interested in keeping up with these listening sessions, or care to review what has been covered at the other locations? Follow the links below to stay informed (these will be updated as the final sessions occur).

Buffalo: November 27

Syracuse: November 28

Westchester: November 30

Albany: December 11

Long Island: December 18

Metastatic Breast Cancer Conference Shows Total Webcasting’s Range

As our previous blog posts reflect, Total Webcasting covers a varied assortment of events presented by a diverse range of clientele. From parades that celebrate culture and heritage to conferences hosted by global non-profit organizations to college commencement ceremonies, Total Webcasting has been there to enhance and maximize viewership.

On Saturday, October 27, Total Webcasting was in New York City for the New York Metastatic Breast Cancer Conference, hosted by the Susan G. Komen foundation (known formerly as Susan G. Komen for the Cure and The Susan G. Komen Breast Cancer Foundation). The conference consisted of keynote speakers, breakout sessions with audience interaction, and expert panels, and aimed to provide “learning, fellowship, pampering and the most current information on treatments, research trials, patient support and national issues related to metastatic/stage IV breast cancer (MBC).”

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This year’s New York Metastatic Breast Cancer Conference has been popular viewing all across the country—both the live webcast and on demand—but has also attracted viewers from across the pond in Europe (France, Germany, Austria, etc.) and other countries.

Total Webcasting is proud to provide our services to a variety of customers, which include non-profits, state and local government organizations, educational institutions, private firms and businesses, and healthcare and sports organizations, among others.

Whatever your message may be, Total Webcasting can help you increase viewership and accessibility, just as it has for so many others!

Total Webcasting Helps UNICEF Reach Worldwide Audience

Perhaps no job better exemplifies the global reach of webcasting than our recent event with UNICEF, the United Nations Children’s Fund.

On Wednesday, September 26, 2018, during the United Nations General Assembly week, Total Webcasting was present at UNICEF’s office in New York City (adjacent to the United Nations headquarters) to webcast their high level meeting on Action for Refugee Education.

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The Action for Refugee Education’s impressive panel.

Viewers tuned in to the live webcast from nearly 200 different cities across the globe, including locations on every continent except Antarctica. To date, the video has been viewed in over 500 cities on thousands of devices, from places as disparate as Al Hudaydah, Yemen, to Jagodina, Serbia, to Reykjavik, Iceland. It is pretty amazing to consider that our webcast was being viewed by people in Africa, Europe, Asia, Australia, and both North and South America—all at the same time.

According to their website, UNICEF “works in 190 countries and territories to save children’s lives, to defend their rights, and to help them fulfil their potential, from early childhood through adolescence.” Given the organization’s global mission, their expansive audience is unsurprising, and Total Webcasting is proud to have helped them deliver their message.

Willkommen! Total Webcasting Reaches Global Audience

On Saturday, September 15, 2018, Total Webcasting streamed the 61st German-American Steuben Parade in New York City, reaching an audience that stretched across the world. While the webcast was obviously very popular here in the United States and in Germany, thousands of viewers tuned in from over 500 different cities, including locations in Switzerland, Austria, France, Belgium, the United Kingdom, Spain, Russia, Norway, even places as diverse as Thailand, Libya, and the Maldives!

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One of many floats featured in the 61st German-American Steuben Parade.

This was the fourth consecutive German-American Steuben Parade that we webcasted, and it was remarkably successful. Unlike many of our typical webcasts, the parade requires more than one technician onsite. When police shut down Fifth Avenue to vehicular traffic, there is a small window of time before the parade commences when our technicians can safely run cabling across the street, which is much more easily accomplished with a small team. Furthermore, during the parade, one technician operates the TW MediacartTM while a second controls and maneuvers a camera boom, used to capture sweeping shots of the passing floats, musicians, classic German automobiles, and other folks marching in the parade.

At last year’s parade, a gentleman approached us during the webcast with a request. His friend in Germany was watching the webcast, and he wanted to surprise her by appearing onscreen. Our technicians worked together to capture the man on camera for a few seconds during a lull between passing floats. The gentleman returned a few minutes later, gushing about how his friend, halfway around the globe in Germany, had seen him “on TV” and how happy it had made them both.

The same gentleman attended this year’s parade, and once again approached our technicians about getting a tiny bit of screentime. This year, however, he had a companion in tow, the very friend who had seen him on last year’s webcast. They had other acquaintances back in Germany, they said, and hoped to send a little greeting via the webcast. We obliged them.

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The traditional dress, dances routines, and performances were sights worth seeing!

This uplifting little tale demonstrates the power and reach of webcasting. Our work can bring people together, even if they’re currently standing on opposite sides of the planet. For the worldwide audience of the 61st German-American Steuben Parade, and for our freund (friend), webcasting makes the world smaller, rendering great distances irrelevant.

Interested in seeing the parade—the people in traditional German attire, lively floats, talented performances, classic Volkswagens, and all the other sights—for yourself? You can view it here anytime!